Resident Relations Rep

Resident Relations Rep

Posted:11/29/2018
Job ID:2018-4794
Category:Property - Administrative
Location:Reveal, Woodland Hills, CA
Type:Full Time

Responsibilities

Position is reserved for assets with 400+ units and/or communities where demographics determine necessity. The person in this position is responsible for maintaining positive resident relations and facilitating requests. Accountable for: providing exceptional customer service as it may relate to work order requests, resident retention, and any other guest services in order to provide a quality living environment for current and prospective residents. This position reports to the Senior Community Manager, Community Manager or Assistant Manager.

Key responsibilities of this position include, but are not limited to the following:

  • Provide a quality experience for current and prospective residents as it relates to their interaction with the community
  • Assist residents with work order requests and common area reservations, ensuring quality and completion
  • Resolve conflicts with residents regarding rent increases, lease violations, theft, and similar issues, escalating to management when appropriate
  • Support office team as requested by answering phones, securing appointments, and completing leasing tasks
  • Compliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC

Requirements

PHYSICAL REQUIREMENTS
  • Job is intermittently sedentary, but requires mobility (i.e., climb stairs) to tour community on a daily basis
  • Will use some repetitive motion of hands/wrists using a computer
  • Requires light lifting
ATTENDANCE

Position requires ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and locations are subject to change. Ensure compliance with time management policies including meal and rest periods.

Qualifications

  • High school diploma or equivalent preferred
  • Administrative, general office or support experience
  • Strong customer service, sales, and marketing experience
  • Good organizational and time management skills
  • Valid driver license and automobile insurance
  • Ability to read and write English; speak English and understand spoken English
  • Proficient understanding of the Microsoft suite, property management software preferred