Essex’s top priority is the health and safety of our residents and staff during the COVID-19 crisis. We understand all our residents have been impacted in various ways, and we would like to offer resources, answers to questions, and other valuable information to assist as we all navigate into the future.

Resident Resources


Contact Leasing Office

Maintenance Requests


Packages and Deliveries

Home with Essex Virtual Classes & Resources

Renter Financial Resources

Renter's Insurance

Self-Employed & Small Businesses Programs

Unemployment Insurance

Other Financial Resources

Rent Payments

COVID-19 Impact Form

California Tenant Relief Act

Essex Commercial Tenant Resources


Essex Apartments Features

Contacting the leasing office

We are no longer allowing non-employee access into our leasing office. All forms of communicating with our staff should be limited to phone and electronic means, such as submitting rent payments, maintenance requests, and other inquires online or through the resident portal.

Maintenance requests

Our maintenance teams follow all health and safety guidelines directed by state and local governments to complete service requests. These guidelines include wearing face masks and proper PPE at all times, completing requests in an efficient manner to limit the time spent inside your home, and maintaining an open line of communication with all residents to ensure they feel safe and comfortable during this time. Please submit all maintenance requests through the resident portal and let us know if you are feeling ill so our maintenance staff can prepare accordingly.


Laundry rooms are open, but we ask residents to wear face coverings and practice social distancing protocols.

Some amenities are open at communities through a reservation system in compliance with local and CDC guidelines. Please check with your community for current information.

Packages and Deliveries

We are no longer accepting resident packages and deliveries at the leasing office. All packages and deliveries should be directed to the residential units.

Home with ESSEX

At Essex, we understand that many of our residents have been impacted in various ways by these uncommon times, and we are committed to partnering with our residents to help them find comfort in their homes by offering a number of activities through the resident portal.

Renter Financial Resources

Renter financial resources 

Essex knows that some residents have been impacted financially as a result of the COVID-19 virus and we are committed to providing our residents with the resources and flexibility to navigate these challenging times.

If you have been financially impacted, we’ve compiled some key financial resources below that could provide you substantial support and assistance during this unique time.

California Apartment Association Resources for Tenants

Various resources, to help California renters during the COVID-19 health crisis, including a list of location based rental assistance.

Understand the current protections and resources available for you and your family.

Washington Multifamily Housing Association Resources for Tenants

Rental Assistance for Washington renters during the COVID-19 health crisis by county.

Washington State Department of Commerce

Federal CARES Act intended to prevent evictions by paying past due and current/future rent for people needing relief.

Renter's Insurance Support

Many renter insurance policies offer unemployment coverage, which may provide financial assistance to you during this time. We encourage all our residents to review their renter’s insurance policy and contact your insurance provider to see if you qualify for this optional coverage.

Self-Employed & Small Businesses Programs

If you are self-employed or own a small business, you may be eligible for additional financial resources from the government. Click on these federal and state links below to find out how to apply for support today.

United States Small Business Association

California Self-Employment and Business Resources

Washington Self-Employment and Business Resources

Unemployment Insurance

UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own.

California Residents

Washington Residents

Rent Payments

Essex Apartments Community Amenities

Non-Financially Impacted Residents

If you are not currently facing a COVID-19 related hardship, please continue to pay rent per your lease agreement. As employers, we want to ensure we are able to continue to support the personnel and staff who work every day to provide essential services to all residents.

Financially Impacted Residents

For our residents that have been financially impacted resulting in the inability to pay all or a portion of their rent, please contact us to discuss your specific situation.

Due to the extraordinary health crisis facing our communities, and pursuant to applicable local, county, and state ordinances, Essex has created a form (link below) for you to declare that you have a COVID-19 related financial hardship that inhibits your ability to pay rent as required by your lease.

Financial Hardship Criteria

Please use this form to make your declaration if you meet the following criteria:

  • You are financially impacted by COVID-19, and;
  • You are unable to pay all or a portion of your rent, and;
  • You have objectively verifiable proof of COVID-19's impact on your finances, where applicable.

Please review your local, county, or state rules, where applicable, to understand the requirements and deadlines to submit written notification and/or proof to your landlord of an inability to pay rent due to COVID-19 financial hardship.

Compliance with the local, county, or state requirements, if any, is necessary to ensure your rent is protected under the applicable moratorium. Submission of this form does not waive existing or future rent payments – rent will continue to accrue per the terms of your lease.

If you have general questions about your residency and rent, not related to COVID-19, please contact your leasing office.

What to Expect

Once your form has been submitted, an Essex representative will personally contact you within 30 days to discuss your specific situation and available options.  When contacted, you will be asked to supply all necessary documentation to show proof of financial hardship, if applicable.  In the meantime, it is recommended to pay whatever portion of your rent you are able in order to minimize the total amount owed.

Essex is committed to working with those impacted and being fully compliant with all of the state/local tenant protections that have been adopted. We truly appreciate your patience as we personally work directly with a large number of residents and their unique situations.

COVID-19 Impact Form

California Tenant Relief Act FAQ's

Q: Why did I receive a COVID-19 Tenant Relief Act Notification?

A: Landlords are required to provide this notice to tenants, who, as of February 1, 2021 have not paid one or more rental payments that came due between March 1, 2020 and February 1, 2021. Our records indicate you had balance on your account as of February 1, 2021.

Q. How do I apply for government rental assistance?

A. Visit the below resources for more information on government rental assistance programs:

It is anticipated there will be a high-volume of applications and there are limited funds, so it is important to visit these resource sites frequently and apply as soon as the programs allow.

Q. What is a 15-Day Notice to Pay or Quit?

A 15-Day Notice to Pay or Quit is the first step in the eviction process. If you receive a 15-day notice, thoroughly review the document to understand your obligations. To comply with the 15-day notice, you have the following options:

  • Pay balance in full
  • Quit (move out)
  • Sign a Declaration under penalty of perjury that you have been impacted by COVID-19 and, if your household qualifies as high-income, provide proof of the impact.

Q. Will I be evicted?

A. If you qualify for protection under CTRA and fulfill your obligations after being served a 15-day notice, you will not be evicted for nonpayment. If you do not qualify or you do not fulfill the obligations for CTRA protection after being served a 15-day notice, the eviction process will continue.

Q. When will I receive a 15-day notice?

A. You may receive one or more 15-day notices at any time after receiving this notification if your account balance remains delinquent. A 15-day notice may be served for every month a rental payment is not made.

Q. How do I submit a declaration?

A: A blank declaration will be included when a 15-day notice is served. If you have experienced a qualifying COVID-19-related financial hardship, the declaration should be signed and submitted to the contact listed on the notice.

Q: Can I provide a declaration prior to being served a 15-day notice?

A: To qualify for CTRA protection, declarations must be in response to a 15-day notice and any declarations received prior to being served will not fulfill this requirement. A new declaration is required for each 15-day notice served.

Q. Do I only need to pay 25% of my rent?

A: No rent forgiveness is offered under any protections and rent is still due on the 1st of each month. If you qualify for CTRA protections and you comply with all 15-day notices received, including making a minimum payment of 25% of the amounts listed on the notice(s) for rent due between September 2020 and June 2021 by June 30th, 2021, you will not be evicted for nonpayment of rent. However, the remaining balances on your account are still collectible through the small claims court.

Q: I would like to speak to someone, who can I call?

A: If you have experienced COVID-19-related financial distress and need to inform us of your inability to pay some or all your rent, please submit a COVID-19 Impact Form. One of our dedicated Account Specialists will contact you. If you have already been in contact with an Account Specialist and have a specific question, contact your Account Specialist via phone or email.

Q: Where do I get more information

A: California Department of Real Estate: