Essex’s top priority is the health and safety of our residents and staff during the COVID-19 crisis. We understand all our residents have been impacted in various ways, and we would like to offer resources, answers to questions, and other valuable information to assist as we all navigate into the future.

Resident Resources


Contact Leasing Office

Maintenance Requests


Packages and Deliveries

Home with Essex Virtual Classes & Resources

Renter Financial Resources

Renter's Insurance

Self-Employed & Small Businesses Programs

Unemployment Insurance

Other Financial Resources

Rent Payments

COVID-19 Impact Form

California Tenant Relief Act

Essex Commercial Tenant Resources


Essex Apartments Features

Contacting the leasing office

We are no longer allowing non-employee access into our leasing office. All forms of communicating with our staff should be limited to phone and electronic means, such as submitting rent payments, maintenance requests, and other inquires online or through the resident portal.

Maintenance requests

Our maintenance teams follow all health and safety guidelines directed by state and local governments to complete service requests. These guidelines include wearing face masks and proper PPE at all times, completing requests in an efficient manner to limit the time spent inside your home, and maintaining an open line of communication with all residents to ensure they feel safe and comfortable during this time. Please submit all maintenance requests through the resident portal and let us know if you are feeling ill so our maintenance staff can prepare accordingly.


Laundry rooms are open, but we ask residents to wear face coverings and practice social distancing protocols.

Some amenities are open at communities through a reservation system in compliance with local and CDC guidelines. Please check with your community for current information.

Packages and Deliveries

We are no longer accepting resident packages and deliveries at the leasing office. All packages and deliveries should be directed to the residential units.

Home with ESSEX

At Essex, we understand that many of our residents have been impacted in various ways by these uncommon times, and we are committed to partnering with our residents to help them find comfort in their homes by offering a number of activities through the resident portal.

Renter Financial Resources

Renter financial resources 

Essex knows that some residents have been impacted financially as a result of the COVID-19 virus and we are committed to providing our residents with the resources and flexibility to navigate these challenging times.

If you have been financially impacted, we’ve compiled some key financial resources below that could provide you substantial support and assistance during this unique time.

California Apartment Association Resources for Tenants

Various resources, to help California renters during the COVID-19 health crisis, including a list of location based rental assistance.

Understand the current protections and resources available for you and your family.

Washington Multifamily Housing Association Resources for Tenants

Rental Assistance for Washington renters during the COVID-19 health crisis by county.

Washington State Department of Commerce

Federal CARES Act intended to prevent evictions by paying past due and current/future rent for people needing relief.

Renter's Insurance Support

Many renter insurance policies offer unemployment coverage, which may provide financial assistance to you during this time. We encourage all our residents to review their renter’s insurance policy and contact your insurance provider to see if you qualify for this optional coverage.

Self-Employed & Small Businesses Programs

If you are self-employed or own a small business, you may be eligible for additional financial resources from the government. Click on these federal and state links below to find out how to apply for support today.

United States Small Business Association

California Self-Employment and Business Resources

Washington Self-Employment and Business Resources

Unemployment Insurance

UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own.

California Residents

Washington Residents

Rent Payments

Essex Apartments Community Amenities

Non-Financially Impacted Residents

If you are not currently facing a COVID-19 related hardship, please continue to pay rent per your lease agreement. As employers, we want to ensure we are able to continue to support the personnel and staff who work every day to provide essential services to all residents.

Financially Impacted Residents

For our residents that have been financially impacted resulting in the inability to pay all or a portion of their rent, please contact us to discuss your specific situation.

Due to the extraordinary health crisis facing our communities, and pursuant to applicable local, county, and state ordinances, Essex has created a form (link below) for you to declare that you have a COVID-19 related financial hardship that inhibits your ability to pay rent as required by your lease.

Financial Hardship Criteria

Please use this form to make your declaration if you meet the following criteria:

  • You are financially impacted by COVID-19, and;
  • You are unable to pay all or a portion of your rent, and;
  • You have objectively verifiable proof of COVID-19's impact on your finances, where applicable.

Please review your local, county, or state rules, where applicable, to understand the requirements and deadlines to submit written notification and/or proof to your landlord of an inability to pay rent due to COVID-19 financial hardship.

Compliance with the local, county, or state requirements, if any, is necessary to ensure your rent is protected under the applicable moratorium. Submission of this form does not waive existing or future rent payments – rent will continue to accrue per the terms of your lease.

If you have general questions about your residency and rent, not related to COVID-19, please contact your leasing office.

What to Expect

Once your form has been submitted, an Essex representative will personally contact you within 30 days to discuss your specific situation and available options.  When contacted, you will be asked to supply all necessary documentation to show proof of financial hardship, if applicable.  In the meantime, it is recommended to pay whatever portion of your rent you are able in order to minimize the total amount owed.

Essex is committed to working with those impacted and being fully compliant with all of the state/local tenant protections that have been adopted. We truly appreciate your patience as we personally work directly with a large number of residents and their unique situations.

COVID-19 Impact Form

California Tenant Relief Act FAQ's

Q: Why did I receive a CTRA Notification if I do not currently have a balance?

A: To comply with the COVID-19 Tenant Relief Act, we were required to send a CTRA Notification to any resident with a balance as of 8/20/2020. The notice also contains important information regarding CTRA protections.

Q. I'm already working with the Resident Response Team and received a CTRA Notification, do I need to do anything else?

A. There's no immediate action in response to the CTRA Notification and any questions about CTRA should be directed to the Resident Response Team member you've been working with. Future notices may require specific action so be sure to review any additional communications in detail.

Q. When will I receive a 15-Day Notice?

A. We don't know exactly when each individual resident will receive their 15-Day Notice, but if you have a balance due from March 2020 through January 2021 you may be subject to receiving a notice. All 15-Day Notices will be posted to the door and mailed and will include additional guidance for how to resolve the balance and respond to the notice within the required 15 days.

Q. If I receive a 15-Day Notice and I want to request protection under CTRA, what information will I need to provide?

A. The 15-day notice will include all the necessary information to request protection under CTRA.

If you have been financially impacted resulting in the inability to pay all or a portion of your rent, and would like to advise Essex of your payment status but have not yet received a 15-Day Notice, complete the COVID-19 Impact Form. You will be connected with a specialized group of associates to review your situation and available options.

Q. Who reviews my declaration and determines if I qualify for CTRA protection?

A. The 15-Day Notice lists all the necessary information and/or documentation that's required to qualify for protection. After we receive all documents submitted in response to the 15-Day Notice, you will be contacted.

Q. If I'm identified as a high-income tenant on the 15-Day Notice, what documentation is required of me to support my claim?

A: The following information will also be provided on the 15-Day Notice. Any form of objectively verifiable documentation that demonstrates the COVID-19- related financial distress the tenant has experienced is sufficient to satisfy the requirements of this subdivision, including:

  • Tax return.
  • W-2.
  • Written statement from a tenant's employer that specifies the tenant's income.
  • Pay stubs.
  • Documentation showing regular distributions from a trust, annuity, 401k, pension, or other financial instrument.
  • Documentation of court-ordered payments, including, but not limited to, spousal support or child support.
  • Documentation from a government agency showing receipt of public assistance benefits, including, but not limited to, social security, unemployment insurance, disability insurance, or paid family leave.
  • A letter from an employer.
  • An unemployment insurance record.

Q: I heard I only have to pay 25% of my rent. Is that true?

A: No rent forgiveness is offered under any protections, including CTRA. Rent is still due on the 1st of each month and it's expected that residents pay in full each month.

If you are unable to pay some or all of your rent as a result of COVID and you receive a 15-Day Notice, specific action must be taken to seek protection under CTRA. You must declare under penalty of perjury that you are unable to pay rent or other financial obligations as a result of specific circumstances that will be listed on the notice. High-income residents are also required to furnish documentation proving their claim.

For balances between September 2020 and January 2021, residents are required to pay a minimum of 25% of the balance listed on the 15-Day Notice(s) by January 31, 2021 in addition to meeting the above requirements. All remaining balances are still due and collectable.

Additional information will be provided to those residents who are served 15-Day Notices and respond according to the requirements provided in the notice.