Resident FAQ

On-site Management and Support


How can I contact someone in my Leasing Office?

We are no longer allowing non-employee access into our leasing office. All forms of communicating with our staff should be limited to phone and electronic means, such as submitting rent payments, maintenance requests, and other inquires online or through the resident portal.


What if I have a maintenance request?

Our maintenance teams follow all health and safety guidelines directed by state and local governments to complete service requests. These guidelines include wearing face masks and proper PPE at all times, completing requests in an efficient manner to limit the time spent inside your home, and maintaining an open line of communication with all residents to ensure they feel safe and comfortable during this time. Please submit all maintenance requests through RentCafé or the Resident App and let us know if you are feeling ill so our maintenance staff can prepare accordingly.


Common Areas and Amenities


Are laundry facilities open for use?

Yes. For those using the laundry services, please adhere to social distancing protocols. Note that the Center for Disease Control (CDC) has advised that germs can remain viable on surfaces for hours to days.


Are any other amenity spaces open?

Some amenities are closed in compliance with local and CDC guidelines. Please check with your community for current information.


Packages and Deliveries


Will the leasing office be accepting packages?

We will no longer be accepting resident packages and deliveries at the leasing office. All packages and deliveries should be directed to the residential units.


Health Concerns


What if I’m feeling ill?

If you feel or exhibit any flu-like symptoms (e.g., fever, cough, shortness of breath), please contact your healthcare professional and the CDC at 1-800-232-4636 or www.cdc.gov. If you would like someone to speak with regarding your concerns, feel free to reach out to your state’s peer-run, emotional support “Warm Line” which offers free, non-emergency support via a toll-free phone line at 1-855-845-7415 in California or 1-877-500-9276 in Washington.